Policies

1. Terms and Conditions

By accessing and using our website or services, you agree to the following terms and conditions.

Booking & Membership

All bookings are on a first-come-first-serve basis. Hourly court bookings made through Playo or District are paid on that platform when you book. Memberships and coaching are confirmed by the academy first and then billed; fees are payable at the academy front desk or online through a secure payment link we send you.

Payments

Online payments are processed securely by Razorpay, a licensed payment gateway, and may be made by UPI, debit or credit card, or net banking. We do not see or store your card or bank details. A payment link asks only for an amount the academy has already billed you, and is valid for the period stated on it.

Service Delivery

Our services are sporting facilities and coaching delivered in person at the academy. Nothing is shipped. A paid booking, membership or coaching period starts on the date agreed with the academy, and you receive a receipt for every payment.

Facility Use

Users are expected to maintain decorum and follow all rules while using our facilities. Misconduct may lead to cancellation of services without refund.

Membership Validity

Memberships are valid for the duration purchased. Unused hours cannot be carried forward unless specified.

Timings

Drona Sports Academy operates 24x7. Slots once booked are non-transferable.

Amendments

Drona Sports Academy reserves the right to update or change these terms at any time. Continued use of the website or services constitutes acceptance of those changes.

2. Privacy Policy

We value your privacy and are committed to protecting your personal information.

Data Collection

We collect name, contact details, and payment information for the purpose of booking and communication.

Data Use

Your information is used strictly for service provision, updates, and payment-related communication.

Data Sharing

We do not sell or share your data with third parties, except with payment gateways or legal authorities when required.

Data Security

We use secure, encrypted payment methods and protect your data with appropriate technical safeguards.

For any concerns, message us on WhatsApp at +91 81416 90759.

3. Refund & Cancellation Policy

Booking Cancellation

Bookings once confirmed are non-refundable. However, you may reschedule your booking up to 24 hours prior, subject to availability.

Membership Cancellation

Memberships are non-refundable after activation. If cancellation is requested before the start date, a refund may be considered at the sole discretion of management.

Refund Timelines

If a refund is applicable (e.g. for double bookings, failed payments, or service issues), the amount will be processed within 5–7 working days and credited to your original mode of payment.

Cancellation Requests

Please message us on WhatsApp at +91 81416 90759 with your booking ID and reason for cancellation.